General Terms and Conditions

General Terms and Conditions of Manuka Kontor GmbH

§1 Applicability to Businesses and Definitions of Terms

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer at
, in the version in effect at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial activities nor to their self-employed professional activities (Section 13 of the German Civil Code (BGB)).

§2 Formation of a Contract, Storage of the Contract Text

(1) The following provisions regarding the conclusion of contracts apply to orders placed through our online store at https://madhuhoney.shop.

(2) If a contract is concluded, the contract takes effect upon

came about.

(3) The presentation of goods in our online shop does not constitute a legally binding offer on our part,
These are merely non-binding invitations to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase agreement.
(4) Upon receipt of an order in our online store, the following provisions apply: The consumer submits a binding offer to enter into a contract by successfully completing the ordering process provided in our online store.

The ordering process consists of the following steps:

Before submitting a binding order, the consumer can use the “Back” button in the webto return to the webpage where the customer’s information is entered, correct any input errors, or cancel the ordering process by closing the web browser. We will immediately confirm receipt of the order via an automatically generated email (“Order Confirmation”). With this email, we accept your offer.

(5) Storage of the contract text for orders placed through our online store: We will send you the order details and our Terms and Conditions via email. You can also view the Terms and Conditions at any time at https://madhuhoney.shop/agb/.

For security reasons, your order information is no longer accessible via the Internet.

§3 Prices, Shipping Costs, Payment, Due Date

(1) The prices listed include the statutory sales tax and other price components. Any shipping costs will be added separately.

(2) The consumer may pay by

Prepayment,

Direct debit,

PayPal,

Credit card (Visa, Mastercard, American Express).

(3) If the consumer has chosen to pay in advance, he or she agrees to pay the purchase price immediately upon conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate shipment. Delivery will take place within 7 business days at the latest. The delivery period begins on the day after the payment order is sent to the bank handling the transfer for payments made in advance, and on the day after the contract is concluded for all other payment methods. If the end of the period falls on a Saturday, Sunday, or public holiday at the delivery location, the period ends on the next business day.

(2) Even in the case of a sale by mail order, the risk of accidental loss or accidental deterioration of the sold item passes to the buyer only upon delivery of the item to the buyer.

§5 Retention of Title

We reserve ownership of the goods until the purchase price has been paid in full.

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§6 Right of Withdrawal for Customers as Consumers:

Right of Withdrawal for Consumers

Consumers have the right of withdrawal in accordance with the following provisions, whereby a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:

Right of Withdrawal Policy

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days, beginning on the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must notify us

by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, although its use is not required.

You can also exercise your right of withdrawal electronically by clicking the “Withdraw from Contract” button or link, which you’ll find in the footer of every page on our website. This will take you to a separate page with a withdrawal form, which you can use to submit your withdrawal directly online. If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a cancellation.

Consequences of Cancellation

If you cancel this contract, we must refund all payments we have received from you, including the
shipping costs (except for any additional costs resulting from your choice of a shipping method other than
the cheapest standard shipping option we offer), without undue delay and no later than fourteen days
from the day on which we receive notice of your withdrawal from this contract.
We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract via
. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery.

End of the Cancellation Policy

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§7 Withdrawal Form

Sample Cancellation Form

Note: As an alternative to the sample cancellation form below, you can also conveniently exercise your right to cancel electronically by clicking the “Cancel Contract” button or link in the footer of our website.

(If you wish to cancel the contract, please fill out this form and return it.)

(*) Delete as appropriate.

§8 Warranty

The statutory warranty provisions apply.

§9 Language of the Contract

German is the only language available for the contract.

Effective Date of the Terms and Conditions: September 2026

Free Terms and Conditions created by agb.de